Sophia Hoops

WARRANTY: Nish Studio offers a manufacturer's warranty* that covers the replacement of your Nish Studio Jewellery for 15 months from the date of purchase. Providing the original invoice is mandatory. *T&C applied.

Exchange Process:

1.  Eligibility: To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.

 2. Exchange Request: If you wish to exchange a product, please contact our customer support team within seven days from the date of delivery. You can reach us via email : info.nishstudio@gmail.com

3.  Return Shipping: Customers are responsible for the return shipping costs of the product they wish to exchange. Please ensure that the item is securely packaged to prevent any damage during transit.

4.  Exchange Approval: Once we receive the returned product and inspect its condition, we will notify you of the exchange approval.

If the product meets the eligibility criteria, we will process the exchange promptly.

5.  Exchange Options: You can choose an alternative product of equal value or higher, and if the chosen product has a higher value, you will be required to pay the price difference.

6. Shipping of Exchange Item: The exchanged product will be shipped to you with the same shipping method used for the original order. If there is any difference in shipping costs for the exchanged product, we will inform you beforehand.

Exclusions:

Please note that our exchange policy does not cover the following:

a.  Products damaged or altered after receipt

b.  Products without original packaging

c.  Items returned beyond the specified timeframe

The metal used in our product is stainless steel and its plated with 18k gold. Despite its durability and resistance to tarnish , following these simple care tips will keep your jewellery looking its best:

1. Cleaning: Regularly clean your stainless steel jen with mild soap and warm water using a soft cloth or brush to remove any dirt or residue. Avoid using harsh chemicals or abrasive materials as they may scratch the surface.

2. Avoid Exposure: Although your jewelry is waterproof and sweat-proof, it's best to avoid prolonged exposure to harsh chemicals, such as chlorine, bleach, or cleaning agents, as they may damage the jewelry over time.

3. Storage : When not wearing your jewelry, store it in a dry and clean place, away from direct sunlight and other jewelry pieces that could cause scratching.

4. Hypoallergenic Care: While your jewelry is hypoallergenic and safe for sensitive skin, it's still a good practice to clean it before wearing, especially if it hasn't been used for a while, to remove any potential irritants.

5. Prevent Scratches: Despite being highly durable, stainless steel can still develop minor scratches.

Avoid contact with rough surfaces or abrasive materials to keep your jewelry scratch-free.